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TPV (Third party verification) is a process of getting an independent third party company to confirm that the customer is actually requesting a change or ordering a new service or product. By putting the customer on the phone (usually via transfer or 3-way call) TPV provider asks a customer...
called "Third Party Verification" or "TPV. ... Third Party Verification is a nuisance, but it is in your best interest and does ...
http://www.protel-com.com/tpv.htm
